Terms & Conditions

By creating an account, booking a consultation, or enrolling in a course, you confirm that you are at least 18 years of age and that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.

Dr. Marwa Shouman offers individual therapy, couples therapy, and online psychology courses. All services are provided for educational and therapeutic support purposes. Our online consultations are conducted via video call on platforms agreed upon at the time of booking.

Our services are not intended for emergency or crisis situations. If you or someone you know is in immediate danger or experiencing a mental health crisis, please contact your local emergency services (such as 911 or 999) or a crisis hotline immediately. Do not use this website for emergency communication.

• Sessions must be booked and paid for in advance through our website. • To reschedule or cancel, please contact us at marwamindful@gmail.com at least 24 hours before your scheduled session. • Cancellations made less than 24 hours before the session will be charged in full. • No-shows (failing to attend without notice) will be charged in full. • Dr. Shouman reserves the right to reschedule a session in exceptional circumstances with reasonable notice.

All payments are processed securely through Stripe. By making a payment, you authorise the charge to your selected payment method. Prices are listed in USD and are subject to change. A valid payment is required to confirm your booking or course enrollment. Invoices are available upon request.

Consultations: Refunds are available only if a cancellation is made more than 24 hours in advance. Sessions cancelled with less than 24 hours' notice or missed sessions are non-refundable. Online Courses: A 30-day money-back guarantee is offered. If you are not satisfied, contact us within 30 days of purchase at marwamindful@gmail.com for a full refund.

All content on this website — including course videos, written materials, articles, and graphics — is the intellectual property of Dr. Marwa Shouman and is protected by copyright law. You may not reproduce, distribute, or create derivative works without prior written permission.

You agree not to: • Share your account credentials with any third party. • Record or redistribute session calls without explicit written consent. • Use course content for commercial purposes. • Harass, threaten, or abuse any individual associated with our services. • Attempt to gain unauthorised access to any part of our website or systems.

Our services are provided on an "as is" basis. While we strive to deliver the highest quality of care, we cannot guarantee specific outcomes from therapy or course completion. We are not liable for any decisions made by you based on the information or guidance provided.

To the fullest extent permitted by law, Dr. Marwa Shouman shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services or website.

These Terms are governed by and construed in accordance with applicable law. Any disputes shall first be attempted to be resolved amicably. If unresolved, disputes shall be subject to the jurisdiction of the competent courts.

We reserve the right to update these Terms at any time. The revised date at the top of this page indicates when changes were last made. Continued use of our services following any changes constitutes acceptance of the updated Terms.